FREQUENTLY ASKED QUESTIONS

How do I contact Customer Service?

Please call 1-877-633-1717 from 8am to 5pm M-F PST.



How do sign up?

Enrollment is easy and takes less than 5 minutes. Have a photo of your professional license or business license handy, then visit Sweisinc.com.



Credit Card Processing?

When you pay with a credit card, we obtain a pre-authorization for the total purchase amount. This is not a charge but is meant to ensure availability of funds. It’s important to only attempt to place an order once to ensure a single authorization. The amount of time funds are held is determined by your financial institution. Your card will be charged the final amount once your order has shipped. This amount will include any applicable taxes and shipping fees but will not include the cost of items that are not shipped.



Do you sell to the public?

We only sell to licensed salon professionals and establishment.



Do you have physical store locations?

Yes, we have 6 locations located in California and 3 in Nevada.



What is your return policy?

In most cases it is 90 days with proof of purchase.



Does Sweis offer education?

Yes, Click here to visit all upcoming events.



What are the benefits of registering and creating an online account?

Upon Registration, your account is immediately created, you can start shopping right away. Please note that a $1500 limit will apply to your first web order and contracts will be off. Your account will be reviewed and verified by one of our team members before releasing any orders. Other benefits include 24 hour access to shop online, order access, and pricing.


How long does it take to get my account activated?

Accounts are usually activated within 24 hours, excluding weekends and holidays. During this time, we verify license numbers with the state board (California and Nevada only) and we will send you a notification email regarding your registration within those 24 hours.


I registered on the website, but have not received a confirmation email.

Your account may not have been verified yet or it might be missing additional information. If you have not been notified, please contact Sweis Inc’s Customer Service Team at 877-633-1717.


Where do you ship to?

We only ship to commercial salon locations across California, Nevada, and Hawaii. Please contact us if you are located outside of California, Nevada, or Hawaii to see if we are able to assist or if you need to inquire about residential shipping exceptions. Please note additional fees may apply.


What is your average shipping times?

You should receive your order within 1-3 business days once your order has been shipped (depending on your location). Please note that we do not ship on weekends or holidays.


Can I pick up my order rather than have it shipped?

Yes, but only for the Torrance location. Our business hours are 8:30 am – 5:30 pm Monday through Friday.

Sweis, Inc.
3826 Sepulveda Blvd.
Torrance, CA 90505
1-877-633-1717


What should I do if I have trouble finding an item on the website?

Please contact Sweis Inc’s Customer Service Team at 877-633-1717 for assistance.


How long will items stay in my cart?

Items will remain in your shopping cart for 2 weeks unless removed or out of stock.


When will I receive an order confirmation email?

As soon as you have clicked the PLACE ORDER button on the final page of checkout, and your order has been processed successfully, you will receive an order number and confirmation email.

If you selected to use a card on file, and there was a problem authorizing payment, you will see a message on the order confirmation screen noting “ACTION REQUIRED”. You will still receive an order confirmation, however will need to reach out to Customer Service immediately to resolve the payment issue and avoid delay in shipment.


When will I receive a shipment confirmation email?

As soon as the items in your order has been shipped you will receive a shipment confirmation email with your tracking number. Please note that quantities for items on your order may have been reduced due to inventory updates and only shipping available items.


What do I do if I receive a second shipment confirmation email for an order I already received?

If your order contained a promotion or a kit, and an item from the promotion or kit was back ordered and not part of the original shipment, it may be shipped separately when it becomes available. You has now been shipped. You could potentially also receive a second shipment confirmation email on a later date.


Why is a Contract/Diversion agreement needed?

We abide by salon contracts and anti-diversion agreements with our partner brands and manufacturers. You may be required to complete one of these depending on the brands you would like to purchase. Click here to view.


Where can I find resale certificates or a credit card authorization form?

Click here to view.


I'm still a student in Beauty/Cosmetology School, could I still create an account?

Yes. We will need to verify your current enrollment by your student identification card. Please bring in your ID card or proof of enrollment into one of our stores or email your information to [email protected]. We are only to ship to your school address.


How could I get a Sales Representative to visit our Salon?

E-mail us at [email protected] or call or text us at 1-877-633-1717 (M-F 8:00 am – 5:00 pm) with your information and we will have your Sales Consultant contact you.