How long does it take to get my account activated?
24 hours, excluding weekends and holidays. During this time, we verify license numbers with the state board (California and Nevada only) and we will send you a notification email regarding your application within those 24 hours.
What are the benefits of registering and creating an online account?
If approved for a Sweis Online Account, you will have 24 hour access to shop online, order access, and pricing.
I registered on the website, but have not received my login information.
Your account may not have been verified yet or it might be missing additional information. If your account hasn’t been activated and you have not been notified, please contact Sweis, Inc’s Customer Service Team at 877-633-1717.
Where do you ship to?
We only ship to commercial salon locations across California, Nevada, and select other US locations by exception. Please contact us if you are located outside of California or Nevada, to see if we are able to assist or if you need to inquire about residential shipping exceptions.
What is your shipping timeframe?
You should receive your order within 2-3 business days once your order has been shipped (depending on your location). Please note that we do not ship on weekends or holidays.
Can I pick up my order rather than have it shipped?
Yes, but only for the Torrance location. Our business hours are 8:30 am – 5:30 pm Monday through Friday.
23760 Hawthorne Blvd
Torrance, CA 90505
What should I do if I have trouble finding an item on the website?
Please contact Sweis, Inc’s Customer Service Team at 877-633-1717 for assistance.
How long will items stay in my cart?
Items will remain in your shopping cart for 2 weeks unless removed or out of stock.
When will I receive an order confirmation email?
As soon as you have clicked the PLACE ORDER button on the final page of checkout, and your order has been processed successfully, you will receive an order number and confirmation email.
If you selected to use a card on file, and there was a problem authorizing payment, you will see a message on the order confirmation screen noting “ACTION REQUIRED”. You will still receive an order confirmation, however will need to reach out to Customer Service immediately to resolve the payment issue and avoid delay in shipment.
When will I receive an shipment confirmation email?
As soon as the items in your order has been shipped you will receive a shipment confirmation email with your tracking number. Please note that quantities for items on your order may have been reduced due to inventory updates and only shipping available items.
What do I do if I receive a second shipment confirmation email for an order I already received?
If your order contained a promotion or a kit, and an item from the promotion or kit was back ordered and not part of the original shipment, it may be shipped separately when it becomes available. You has now been shipped. You could potentially also receive a second shipment confirmation email on a later date
Why is a Contract/Diversion agreement needed?
We abide by salon contracts and anti-diversion agreements with our partner brands and manufacturers. You may be required to complete one of these depending on the brands you would like to purchase. Click here to view.
Where can I find resale certificates or a credit card authorization form?
Click here to view.
I'm still a student in Beauty/Cosmetology School, could I still create an account?
Yes. We will need to verify your current enrollment by your student identification card. Please fax or bring in your ID card or proof of enrollment into one of our stores. Unfortunately, we are unable to ship to your home or school address.
How could I get a Sales Representative to visit our Salon?
E-mail us at [email protected] or call us at 1-877-633-1717 (M-F 8:00 am – 5:00 pm) with your information and we will have your Sales Consultant contact you.